Last Updated: Oct 15th, 2025

Welcome to the Crow and Timber website (“Site”). By accessing or using this Site, you agree to the following Terms and Conditions (“Terms”). Please read them carefully before using our website or engaging with our services.

These Terms apply to all visitors, users, and customers of Crow and Timber (“we,” “our,” or “us”). If you do not agree with these Terms, please refrain from using this Site.

1. Business Information

This Site is operated by Crow and Timber, a design studio based in the State of Iowa, USA. Our website currently serves as a portfolio and information platform, with future expansion to include an online store for select products and custom work.

2. Website Use

You may use this Site only for lawful purposes and in accordance with these Terms. You agree not to:

Use the Site in any way that could damage, disable, or impair it.

Copy, modify, or distribute any content without our written permission.

Attempt to gain unauthorized access to any part of the Site or its servers.

We reserve the right to suspend or terminate access to the Site at any time without prior notice if misuse or abuse is detected.

3. Intellectual Property

All content on this Site, including but not limited to text, photographs, designs, artwork, logos, and graphics, is the property of Crow and Timber unless otherwise stated. No material from this Site may be reproduced, modified, transmitted, or reused without prior written consent.

You may view and share links to our content for personal or educational purposes, provided proper credit is given and no commercial use is made without authorization.

4. Product and Service Information

Crow and Timber strives to ensure accuracy in all descriptions, images, and information presented on the Site. However, slight variations may occur in color, texture, or finish due to natural materials and handmade processes. We reserve the right to modify product details, availability, or pricing at any time without notice.

5. Limitation of Liability

Crow and Timber shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of our Site, products, or services. This includes but is not limited to loss of data, profit, or goodwill arising from your use or inability to use the Site or products.

While we take care to ensure our Site and products are safe and reliable, all use is at your own discretion and risk.

6. Warranty

Crow and Timber offers a one (1) year limited warranty on products, covering defects in workmanship and materials under normal residential use. The warranty does not cover damage caused by misuse, negligence, improper care, or environmental conditions. Repair or replacement is at our discretion. Shipping or transportation costs related to warranty claims are the responsibility of the customer.

7. Data Collection and Privacy

We may collect basic information such as your name, email address, and location when you contact us or sign up for updates. This information is used solely for communication, recordkeeping, and improving our services. We do not sell or share your personal information with third parties.

A separate Privacy Policy outlines how we collect, store, and use your data in more detail.

8. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Iowa, USA.

In the event of a dispute, both parties agree to first attempt resolution through good faith discussion and negotiation. If a resolution cannot be reached within fourteen (14) days, the matter may proceed to mediation, with costs shared equally by both parties. This process does not prevent either party from seeking legal action if necessary to enforce payment or prevent harm.

9. Updates to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will take effect immediately upon posting. It is your responsibility to review this page periodically for updates.

1. Overview

Orders placed through the Crow and Timber website (“Order”) are subject to acceptance and availability. By placing an Order, you agree to provide complete and accurate information, including your name, billing address, shipping address, email, and payment details.

All Orders are reviewed and accepted at the discretion of Crow and Timber. We reserve the right to refuse or cancel any Order if the item is unavailable, information is inaccurate, or payment cannot be processed.

2. Product Availability

Because our work is handcrafted in limited quantities, availability may vary. Some pieces are made to order, while others may be in stock and ready to ship. Estimated lead times will be provided at checkout or in your Order confirmation.

If an item becomes unavailable after you have placed an Order, we will notify you and offer a refund or alternative solution.

3. Pricing and Payment

All prices listed on the Site are in U.S. dollars (USD) and are subject to change without notice. Prices do not include sales tax or shipping fees, which will be calculated at checkout or specified in your Order summary.

Payments are processed securely through a third-party payment provider. Crow and Timber does not store or have access to your full payment details. By submitting payment, you agree to comply with all terms and conditions set by the payment processor.

4. Order Confirmation

After submitting your Order, you will receive a confirmation email summarizing the details. This does not represent formal acceptance of your Order. Your Order is accepted once payment has been verified and processing has begun.

We may contact you if additional details are needed to complete your Order or confirm customization options.

5. Custom Orders

Custom Orders are accepted on a case-by-case basis and require a signed contract and deposit prior to production.

The following cancellation policy applies to all custom work:

 The Client may cancel the Project within three (3) calendar days of signing this contract without penalty by providing written notice. After this period, the deposit may be non-refundable depending on time, labor, and material costs already incurred. The Client agrees to pay for any design work, custom orders, or materials already purchased, along with time spent on the Project prior to cancellation. Remaining funds, if any, will be refunded within thirty (30) days following written notice of cancellation and an itemized accounting of incurred costs. The Contractor reserves the right to cancel the Project at any time due to safety concerns, lack of communication, non-payment, or other material breaches of contract. In such cases, the Client will be notified in writing and invoiced for any completed work or materials ordered to date.

6. Order Changes and Cancellations

If you need to modify or cancel a standard (non-custom) Order, please contact us as soon as possible. Once production or shipment has begun, we may be unable to make changes or issue a full refund.

Crow and Timber reserves the right to cancel any Order at our discretion, including cases involving inaccurate pricing, suspected fraud, or unforeseen production issues. In such cases, you will be promptly notified and refunded in full.

7. Taxes

Applicable sales tax will be added to all Orders shipped within the United States, in accordance with state and local laws.

1. Shipping Overview

Crow and Timber currently ships orders within the United States. We handle all packaging and fulfillment in-house to ensure each product arrives safely and meets our standards of quality.

Shipping times and rates vary depending on product type, order size, and destination. Estimated delivery timelines will be provided during checkout or in your order confirmation.

2. Processing Time

Many of our products are made to order. Processing time before shipment can range from 2 to 8 weeks, depending on production volume and material availability.

For ready-to-ship items, orders are typically processed within 5–7 business days once payment has been confirmed. Custom orders follow timelines outlined in their individual contracts.

3. Shipping Methods and Rates

Orders are shipped via trusted carriers such as UPS, USPS, or FedEx. The shipping method will be selected based on the size, weight, and value of your order. Tracking information will be provided once your order has shipped.

Shipping costs are calculated at checkout and include handling and packaging materials. Oversized or fragile items may require additional packaging or freight shipping, which will be clearly communicated before fulfillment.

4. Delivery Responsibility

Ownership and responsibility for items transfer to the customer once the package has been accepted by the shipping carrier. Crow and Timber is not responsible for delays, loss, or damage that occurs after an order has left our studio.

If your shipment arrives damaged, please photograph the package and item immediately and contact us within 48 hours of delivery. We will work with you and the carrier to determine an appropriate solution.

5. Local Pickup and Delivery

For customers located in central Iowa, we may offer local delivery or in-person pickup options. Availability and fees for these services will be arranged on a case-by-case basis.

Local pickup orders must be collected within 14 days of completion unless otherwise agreed upon. Orders not picked up within that period may incur storage fees.

6. Delivery Delays

While we make every effort to meet estimated delivery times, delays can occur due to supply shortages, weather, or carrier issues. We will notify you as soon as possible if a delay affects your order.

Crow and Timber is not liable for indirect or consequential losses caused by delivery delays.

1. Overview

We want you to be completely satisfied with your purchase from Crow and Timber. Because our work is handcrafted and often made to order, we ask that you review all product details carefully before placing an order.

This policy outlines how returns, refunds, and exchanges are handled for both standard and custom items.

2. Eligibility for Returns

Returns are accepted for eligible non-custom products within 14 days of delivery, provided the item is unused, in its original condition, and returned in the original packaging.

To initiate a return, please contact us at Returns@Crowandtimber.com with your order number and reason for return. Unauthorized returns will not be accepted.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Custom orders or commissioned pieces
• Made-to-order furniture or lighting
• Sale or clearance items
• Items damaged due to improper handling, misuse, or modification after delivery

If a product arrives damaged or defective, please see the section below on “Damaged or Defective Items.”

4. Damaged or Defective Items

We take great care in packaging our products for safe delivery. If an item arrives damaged or defective, please notify us within 48 hours of delivery. Include photos of the packaging and product so we can assess the issue.

If the claim is approved, we will offer repair, replacement, or refund at our discretion. The customer may be responsible for returning the damaged item, depending on the situation.

5. Refunds

Once a returned item has been received and inspected, we will notify you of your refund status. Approved refunds will be issued to your original payment method within 7–10 business days, excluding shipping costs.

Shipping fees, handling charges, and transaction processing costs are non-refundable unless the return is due to an error on our part.

6. Exchanges

We do not offer direct exchanges at this time. If you wish to replace an item, please return the original product (if eligible) and place a new order.

7. Custom Work

Custom work follows the cancellation and refund terms outlined in each project contract. In most cases, deposits are non-refundable once materials have been purchased or work has begun.

See Section 5 of “Placing an Order” for full custom order cancellation details.

8. Warranty Claims

If you believe your item qualifies for a warranty repair or replacement, please review our Limited Warranty terms under the “General” section. All warranty claims require proof of purchase and photographs documenting the issue.

9. Contact

For questions about returns or refunds, please reach out at:

Returns@Crowandtimber.com

We’re a small studio, and we handle each request personally. We appreciate your patience and understanding as we ensure a fair resolution.